Using your Personal Information
We may use personal information we collect about you where there is a legal basis to do so, where that information is necessary to carry out obligations arising from agreements between you and AGM, or where it is within our legitimate interest to do so.
We may use your personal information for several purposes including:
We may use personal information we have collected about you to let you know about products and services or promotions and other opportunities in which you may be interested. We may contact you from time to time to let you know about new or existing products or services. We may also disclose your personal information to related entities or business partners to enable them to tell you about a product or service. Depending on the situation, and where these activities do not arise from our legitimate interests, your consent to our activities will be required. You may contact AGM at any time, via our contact page, if you do not wish to receive such communications. Please note that we do not use any information we have received about you through the credit reporting system for marketing purposes.
You may contact AGM at any time, via our contact page, if you do not wish to receive such communications. Please note that we do not use any information we have received about you through the credit reporting system for marketing purposes.
Depending on particular restrictions on sensitive information, when it is necessary, we may need to share or disclose personal information about you to the following organizations:
If there is disclosure of your personal information to an organization not listed above, we will first obtain your free and informed consent. When we disclose your information (including cross-border disclosures), we are required to take measures to ensure your information is treated in accordance with the standards that apply in Singapore, and where applicable, with data regulation legislation globally.
We may require your consent to use and/or disclose personal information about you in particular ways. For example, we need your further consent if we need to use your information for a purpose that is not related to the purpose for which we collected your information in the first place.
Depending on your circumstances, the consent may be express (for example, you expressly agree to the specific use of your information by ticking a box) or implied by some action you take or do not take (for example, your agreement is implied by the fact that you have agreed to your product terms and conditions which contains information about the use or disclosure).
Our website(s) have links to external third-party websites that may benefit you. Please keep in mind that these third-party websites are not covered by this Privacy Policy and these sites are not subject to our privacy standards and procedures.
We also use cookies to give you access to certain pages of our website(s) without having to log in each time you visit. Likewise, we may use independent external service providers to track the traffic and usage on our website(s). Please note that “cookies” are small pieces of text stored on your computer to help us determine the type of browser and settings you are using, where you have been on our website(s), what you’ve downloaded, where you came from, and to ensure your information is secure. The purpose of cookies is to provide you with a more relevant and effective experience on our website(s), including presenting web pages according to your needs or preferences.
Cookies are frequently used on many websites on the internet and you can choose if and how a cookie will be accepted by changing your preferences and options in your browser. Please note however that you may not be able to access some parts of our website(s) if you choose to disable the cookie acceptance in your browser, particularly the secure parts of the website(s). We therefore recommend you have the cookies enabled to benefit from all the services on the website(s).
AGM takes all reasonable precautions to protect your personal information and data from misuse and loss, and from unauthorized access, modification and disclosure by ensuring that your personal information can only be accessed by people properly authorized to have access.
Any personal information AGM is privy to, is held in the highest regard, specifically with respect to the confidentiality of customer information and the privacy of individuals. We regard breaches of customer privacy very seriously.
Your personal information is stored in a combination of secure computer storage facilities and paper-based files and other records, and irrespective of the format of the information, we take steps to protect the personal information we hold from interference, misuse, loss, unauthorized access, modification or disclosure.
We maintain computer and network security directly and we use firewalls (security measures for the internet) and other security measures such as identification codes and passwords to control access to computer systems. We continually maintain and monitor our online security systems to ensure that our online services are secure and that your personal information is appropriately protected when you use these services.
You can help AGM to protect your privacy by staying informed about our security requirements and contacting us immediately if your contact details change.
We also require you to keep your personal customer information such as passwords and user details confidential and secure at all times. This means that you should not disclose your personal user information to any other person. You should contact AGM immediately if you believe that your personal user information may have been disclosed to another person or if you would like to change your password or user details.
You have the right to find out what personal information we hold about you, including what information we have obtained through the credit reporting system. You should contact AGM if you wish to find out about the personal information we hold about you (please note that your request should be made in writing for security reasons and we may need to verify your identity before giving you access). We are generally able to deal with your request immediately.
However, if the request is complex, then such request will be dealt with within 14 to 30 business days. Further, depending on the complexity of your request, we may need to charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested. If the information sought is extensive, we will advise and disclose the likely cost in advance and can help to refine your request if required.
If you believe that the personal information AGM holds about you is inaccurate, incomplete or out-of-date as a result of changes of address and other personal circumstances, you should contact us as soon as possible. We will promptly update any personal information that is inaccurate, incomplete or out-of-date. We can update your personal information over the telephone or by email from your registered email address (please note that we will need to confirm your identity before making any amendments).
If you have any queries about your privacy, you can contact our Support team using the following method: